ABOUT

A small, hard-working mystery shopping company based in Nassau, The Bahamas. Established in 2011, we strive to improve the customer serice product in your company and throughout the islands of The Bahamas.
 
Our mission statement:
 
To provide our clients with professional and ethical Mystery Shopping reports in an effort not to point out faults, but to provide opportunities to improve customer service in order for our clients to gain and maintain loyal customers.
Dorian Roach
Founder and President

“We're a small and growing operation. We look forward to meeting you and your team and helping you identify issues and improve your service! So what are you waiting for, let's meet" 

LET'S MEET

Dorian Roach, Mystery Shopper

Ryan Knowles
Vice President
Katie Roach
Vice President
Miriam Culmer
Office Manager

Dorian has been in the hospitality industry and the luxury retail industry for over 17 years working for such companies as Atlantis and John Bull ltd..  He started the company as he saw a great need for an improvement in the various service industries.

Ryan has been in the luxury retail business for seven years and now in the service industry for over 5 years working for John Bull Ltd and Solomon's Mines. He brings a wealth of knowledge and experience to the organization

Katie served in the hospitality business for 5 years at the world famous Atlantis Resort. She just completed her Masters of Science and also works in education.

Miriam is a certified accountant and runs the day to day operation of the office including the accounting, payroll and scheduling of assignments.